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Home Safe Resources
Frequently Asked Questions
1. I forgot my username and password. How do I access my account?
To access your account, click the
button in the top right corner of the Home Safe home page. This will lead you to the login page.
Click the “Reset Password” page where you will enter your email address into the Reset Password Prompt, then select “Send Password Link.” An email will be sent to you containing a link that will allow you to change your password.
2. How do I change my password?
Navigate to your profile page, then select the "My Account" tab and choose "Change Password." From there, you will be able to update your password and save the changes.
3. How do I update my contact information?
Please contact the Community Manager, Carolyn Meissner, at email@example.com if you require any changes to your contact information.
You can update additional items on your profile by clicking next to the pencil icon located by each header or by clicking the "Add" button.
4. How do I control what information is visible on my profile?
Navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.
After you’ve made your desired changes, click the “Save Changes” button at the bottom of the page.
5. How do I configure my notification settings?
Choose an option for how you would like to receive messages from the group, then click "Yes Join The Community."
Change email options at any time by accessing your profile icon
from the top right corner of the screen and click "Profile."
Under the "My Account"
tab, select "Community Notifications." On that page, there are subscription options: Real Time, Daily Digest, Consolidated Weekly Digest, or No Email.
Under "Notification Settings," adjust the frequency of your community notifications. On that page, there are several subscription options: Real Time, Daily Digest, Consolidated Weekly Digest, or No Email.
sends an email every time a new message is posted.
sends one email to you each day, consolidating all of the posts from the previous day.
Consolidated Weekly Digest:
consolidates all activity into a weekly email. You can choose which day you would like the email to be delivered. Be sure to switch the Discussion Email to “No Email” when choosing this option or you will receive multiple emails.
allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
6. How do I change my email preferences?
To change your email notification preferences, navigate to your profile, click the "My Account" tab, and select "Community Notifications."
7. How do I change my profile picture?
Change your profile picture by clicking on the "Actions" button under the gray silhouette, then select "Change Picture."
8. How to I reply to discussions posts?
Navigate to the "Discussions"
tab on the home page, click on a thread in the Discussion Forum, and select "Reply"
on the right-hand side of the thread.
9. How do I start a new discussion?
Click "Post New Message" above the Latest Discussions section.
Add a subject and add content to the discussion post.
Use the "Attach" button to include an attachment. Browse your computer and select the file you want to add, then click “Upload.” Doing this will link and store the attachment in the Resource Library.
10. How do I edit my discussion post?
While viewing your discussion post, click on the drop-down arrow next to "Reply," then click "Edit." This will allow you to edit your discussion post.
11. How do I find other members?
On the home page, click the "Directory" link found in the main menu bar to access the Member Directory.
The Directory lets you search for other users based on:
First and/or last name
Switch to the “Advanced Search” tab to refine your search results by:
12. How do I add contacts to my contact list?
There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as Contact” button to the right of each person in your search results. Click this button to send a contact request.
If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.
13. Why should I add contacts to my contact list?
Creating this virtual address book makes it easy to send your contacts messages through Home Safe to stay in touch, ask questions, and build a referral network.
When you view another member’s profile, you will be able to see any contacts you have in common.
You can choose to let your contacts view certain demographics in your profile that others cannot.
14. What are "@mentions" for?
Did someone ask a question or make a point you’d like to comment on, and you want to address them directly in your response? Typing the @ symbol and their name (a list will populate as you type, and you can click the member you want to mention) allows you to reply directly to another Home Safe member within the discussion thread. This will also prompt a notification to be sent to this member, notifying them of your response.
15. I’m having trouble viewing the HTML email messages. How do I fix this?
If images are not appearing in your email notifications, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options.
If you would rather receive text-based email, go to your profile on Home Safe and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.
Select the “Plain Text” format option for each of the discussions you are subscribed to.
16. How do I find resources that may have been uploaded by other members?
On the Home Safe home page, navigate to the “Resource Library” area and click the “More” button to access the entire Resource Library.
You can also navigate to the Resource Library through the menu bar at the top of the Home Safe home page by clicking on the "Library” button and selecting “Resources.”
A third way to find resources is to search for document titles in the search bar in the upper right-hand corner.
17. How does the Resource Library get populated?
The Resource Library is populated three ways:
When you include an attachment in a discussion post, the system automatically places it in the Library.
You can also upload documents directly to the Library by using the “Create New Library Entry” button found in the Resource Library. Library resources are not required to be associated with a discussion thread.
On the Home Safe home page, click the "Add" button next to the Resource Library section of the page.
Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
Choose a title for your document and include a description.
Select the library to which you'd like to upload the resource (MH/IDD Community).
Select a folder to where you would like your resource to be found.
Choose an entry type. Most will be standard files, but be cognizant of any copyright-licensed material.
Once you have completed these steps, please click "Next."
Upload your file.
Select "Next" if you want to further describe your files and/or add tags to your file. Otherwise, click "Finish" to post your library entry.
18. What kind of files can I upload?
The system supports dozens of file types, including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images, and YouTube videos.
19. What are the “tags” for?
Tags are great way to organize and categorize content on your site. Tags can be applied to library entries and discussions. Tagged items are also prioritized in the search results.
To initiate the tagging process in a Resource Library entry or discussion post, type “#” and then start typing the desired keyword(s). As you type, a list of existing, suggested tags will appear, or you can create your own unique tag.
Do not use spaces when typing your desired tags, as this will prevent hashtag creation.
Make sure to click the hashtag that pops up in a box once you are finished typing rather than just hitting enter.
20. Can I promote relevant events (e.g. trainings, webinars, etc.)?
Yes. To do so members can reach out to Home Safe Team and we will promote the event through a discussion post as well as add it to ‘Upcoming Events’ section.
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The IACP is not responsible for, and does not necessarily endorse, approve, certify, rate, vet or control content and resources posted by
Home Safe Connect
community members. The IACP does not guarantee the accuracy, completeness, timeliness, or efficacy of information located in this community.
This project is supported by Cooperative Agreement No. 2019-NT-BX-K002 awarded by the Bureau of Justice Assistance, Office of Justice Programs, U.S. Department of Justice. The opinions contained herein are those of the author(s) and do not necessarily represent the official position or policies of the U.S. Department of Justice. References to specific agencies, companies, products, or services should not be considered an endorsement by the author(s) or the U.S. Department of justice. Rather, the references are illustrations to supplement discussion of the issues.
Bureau of Justice Assistance
The Arc of the United States
The National Center for Missing and Exploited Children
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